Datenschutzerklärung

Introduction

This Privacy Policy describes how podfurniture.shop collects, uses, stores, shares and otherwise processes personal data when customers and visitors access our website, communicate with us or purchase products from our Shopify-powered online store.

For privacy questions or requests, contact:

info@podfurniture.shop

Where applicable, personal data is processed in accordance with the General Data Protection Regulation ("GDPR"), applicable German data-protection legislation and other mandatory privacy laws.

Data Controller

For personal data processed in connection with the operation of the podfurniture.shop online store, the relevant store operator acts as controller where required by applicable law.

Contact:

podfurniture.shop
Email: info@podfurniture.shop

Personal Data We May Collect

Depending on how you interact with our website, we may process information including:

Contact Information

This may include:

• Name;
• Email address;
• Telephone number where provided;
• Billing information; and
• Delivery information.

Order Information

This may include:

• Products purchased;
• Order number;
• Order value;
• Order date;
• Delivery status;
• Return information;
• Refund information;
• Customer-service correspondence; and
• Transaction-related records.

Payment Information

Payments may be processed through Shopify and third-party payment providers.

We may receive information confirming whether a payment was successful, together with transaction identifiers and other payment-related information required to administer the order.

Payment providers may process payment-card or financial information under their own privacy terms and legal obligations.

Device and Technical Information

When a visitor accesses podfurniture.shop, technical information may be collected automatically, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Language;
• Time zone;
• Pages visited;
• Referral source;
• Session information;
• Interaction data;
• Cookie identifiers; and
• Similar technical data.

Customer Communications

If you contact us, we may process the information contained in your communication.

This can include communications concerning:

• Product enquiries;
• Orders;
• Delivery;
• Returns;
• Refunds;
• Complaints;
• Privacy requests; and
• General customer service.

Purposes of Processing

We may process personal data for purposes including:

• Operating podfurniture.shop;
• Providing requested website functionality;
• Processing orders;
• Processing payments;
• Confirming transactions;
• Arranging fulfilment and shipping;
• Providing delivery information;
• Handling withdrawals;
• Handling returns;
• Issuing refunds;
• Providing customer service;
• Responding to enquiries;
• Preventing fraud;
• Protecting website security;
• Complying with legal obligations;
• Maintaining appropriate business records;
• Resolving disputes;
• Enforcing contractual rights;
• Improving the website;
• Measuring website performance;
• Conducting analytics where legally permitted; and
• Providing marketing communications where permitted.

Legal Bases Under the GDPR

Where the GDPR applies, processing may be based on one or more of the following legal bases.

Performance of a Contract

We process information where necessary to take steps requested by a customer before entering into a contract or to perform a purchase contract.

Examples include:

• Processing an order;
• Taking payment;
• Arranging shipping;
• Providing order information;
• Handling returns; and
• Issuing refunds.

Legal Obligation

We may process information where necessary to comply with legal obligations, including accounting, taxation, consumer-protection, fraud-prevention and regulatory requirements.

Legitimate Interests

We may process information where necessary for legitimate business interests where those interests are not overridden by the rights and freedoms of the affected individual.

Examples may include:

• Protecting website security;
• Detecting fraud;
• Preventing abuse;
• Establishing or defending legal claims;
• Improving store operations; and
• Providing appropriate customer support.

Consent

Where legally required, we rely on consent.

This can include certain:

• Marketing communications;
• Analytics technologies;
• Advertising technologies; and
• Non-essential cookies.

Consent may be withdrawn at any time for future processing where processing depends on consent.

Shopify

podfurniture.shop is powered by Shopify.

Shopify provides ecommerce technology that allows us to operate the online store, display products, process orders and provide related services.

As part of providing these services, Shopify may process customer personal data in accordance with its contractual obligations, data-processing terms and applicable privacy laws.

Certain Shopify customer-facing services may also involve Shopify processing information for its own stated purposes under Shopify's applicable terms and privacy documentation.

Service Providers

We may share personal data with service providers where reasonably necessary to operate the store.

These may include providers supporting:

• Ecommerce hosting;
• Payment processing;
• Fraud detection;
• Order fulfilment;
• Shipping and logistics;
• Customer support;
• Cloud infrastructure;
• Website analytics;
• Email communications;
• IT security;
• Professional services; and
• Other operational services.

Service providers are only given information reasonably necessary for the relevant service and are subject to applicable contractual and legal obligations.

Shipping Providers

To deliver an order, necessary customer information may be provided to fulfilment partners, logistics providers and carriers.

This may include:

• Customer name;
• Delivery address;
• Telephone number where necessary;
• Email address where necessary;
• Product and parcel information; and
• Other information required to complete delivery.

Payment Providers

Payment information may be processed by third-party payment service providers.

These providers may operate as independent controllers or processors depending on the particular transaction and applicable law.

Customers should review the privacy information made available by their chosen payment provider where appropriate.

International Data Transfers

Because Shopify and some service providers operate internationally, personal data may be processed in countries outside Germany or the European Economic Area.

Where international transfers are subject to the GDPR, appropriate legal transfer mechanisms will be used where required.

These may include:

• European Commission adequacy decisions;
• Standard Contractual Clauses;
• Binding Corporate Rules; or
• Other lawful safeguards.

Cookies and Similar Technologies

podfurniture.shop may use cookies and similar technologies.

Cookies may be used for purposes such as:

• Maintaining shopping-cart functionality;
• Remembering user preferences;
• Maintaining secure sessions;
• Processing checkout;
• Preventing fraud;
• Measuring website performance;
• Analytics; and
• Advertising where permitted.

Strictly Necessary Cookies

Certain cookies and technologies are necessary for the website or service requested by the user to function correctly.

These may support:

• Shopping-cart functionality;
• Checkout;
• Authentication;
• Security;
• Fraud prevention; and
• Network communication.

Where applicable law allows such technologies without consent because they are strictly necessary, they may be used accordingly.

Non-Essential Cookies

Where German or European law requires consent, non-essential cookies and similar technologies will only be used after appropriate consent has been obtained.

Visitors may be given options to accept, reject or configure relevant cookie categories.

Withdrawing consent will not affect the lawfulness of processing already undertaken before withdrawal.

Marketing

Where permitted by applicable law, we may send marketing information relating to podfurniture.shop.

Where consent is legally required, marketing communications will only be sent after appropriate consent.

Recipients may unsubscribe using an available unsubscribe mechanism or by contacting:

info@podfurniture.shop

Withdrawal from marketing does not prevent us from sending transactional communications necessary to administer an existing order.

Data Retention

Personal data is retained only for as long as reasonably necessary for the purposes for which it was collected, including as necessary to:

• Perform contracts;
• Process orders;
• Handle returns and refunds;
• Provide customer support;
• Comply with accounting or tax laws;
• Resolve disputes;
• Prevent fraud; and
• Establish, exercise or defend legal claims.

Different categories of information may therefore have different retention periods.

When information is no longer required, it may be deleted, anonymised or otherwise handled in accordance with applicable law.

Data Security

We take reasonable technical and organisational measures intended to protect personal data against:

• Unauthorised access;
• Unlawful disclosure;
• Accidental loss;
• Destruction;
• Alteration; and
• Misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should protect their account credentials and should not share passwords with unauthorised persons.

GDPR Rights

Where the GDPR applies, individuals may have rights including:

• The right of access;
• The right to rectification;
• The right to erasure;
• The right to restriction of processing;
• The right to data portability;
• The right to object to certain processing;
• The right to withdraw consent;
• Rights relating to certain automated decision-making; and
• The right to lodge a complaint with a competent data-protection supervisory authority.

These rights are subject to conditions and exceptions under applicable law.

Exercising Privacy Rights

To submit a privacy request, contact:

info@podfurniture.shop

We may request information reasonably necessary to verify identity before responding to a request.

This helps protect personal information from unauthorised disclosure.

Right to Object

Where personal data is processed on the basis of legitimate interests, individuals may have the right to object based on their particular situation.

Where personal data is processed for direct marketing, individuals have the right to object to such direct marketing in accordance with applicable law.

Withdrawal of Consent

Where processing is based on consent, consent may be withdrawn at any time with effect for the future.

Withdrawal does not affect the lawfulness of processing conducted before the withdrawal.

Complaints

Customers who have concerns about our processing of personal data may first contact:

info@podfurniture.shop

Individuals may also have the right to submit a complaint to an appropriate data-protection supervisory authority.

Children's Privacy

podfurniture.shop is intended for customers capable of entering into legally binding ecommerce transactions or customers using the website with appropriate parental or guardian involvement.

We do not intentionally seek to collect children's personal data for purposes that would be unlawful.

External Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of independent third-party websites.

Customers should review the applicable privacy information of third parties before providing information to them.

Fraud Prevention

We may process order and device information to identify suspected fraud, abusive transactions, unauthorised payment activity and other security risks.

Such processing may involve Shopify, payment processors or fraud-prevention providers.

Legal Disclosure

We may disclose information where reasonably necessary to:

• Comply with applicable law;
• Respond to a lawful court order;
• Respond to legally valid government or regulatory demands;
• Protect legal rights;
• Investigate suspected fraud; or
• Protect the security of customers and the website.

Changes to This Privacy Policy

We may update this Privacy Policy when our practices, technology, legal requirements or services change.

The updated version will be published on podfurniture.shop together with an updated revision date where appropriate.

Contact

Questions about privacy or personal-data rights may be directed to:

podfurniture.shop
Email: info@podfurniture.shop