Versand

Thank you for visiting and shopping at podfurniture.shop.

podfurniture.shop is an online seller operating from Germany. We primarily sell furniture, home furnishings, home accessories, décor products, and other products offered through our online store.

This Shipping and Delivery Policy explains how orders placed through our online store are confirmed, processed, shipped, tracked, delivered, and, where applicable, returned.

By placing an order through podfurniture.shop, you acknowledge that you have read and understood this Shipping and Delivery Policy.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

1. Seller Information

The online store is operated using the following information:

Store and business name: podfurniture.shop
Business type: Online seller based in Germany
Primary product category: Furniture, home furnishings, décor, accessories, and products offered through the online store
Email: info@podfurniture.shop
Telephone: +49 179 2351376
Business address: Obernstraße 9, 33602 Bielefeld, Nordrhein-Westfalen, Germany
Return address: Obernstraße 9, 33602 Bielefeld, Nordrhein-Westfalen, Germany

2. Scope of This Policy

This policy applies to eligible orders placed directly through the official podfurniture.shop online store.

This policy covers:

• Order confirmation;

• Payment and address verification;

• Order processing;

• Shipping destinations;

• Shipping costs;

• Estimated delivery times;

• Tracking information;

• International customs procedures;

• Import duties and taxes;

• Delivery attempts;

• Address changes;

• Order cancellations;

• Delayed shipments;

• Lost or damaged packages;

• Incorrect or missing products;

• Undeliverable packages;

• Refused packages;

• Returned-to-sender shipments; and

• Shipping-related return procedures.

This policy does not apply to products purchased through unauthorized resellers, third-party marketplaces, social-media sellers, or websites not operated by podfurniture.shop.

3. Definition of Business Days

Unless expressly stated otherwise, processing, shipping, return, and response periods described in this policy are measured in business days.

Business days are Monday through Friday and exclude:

• Saturdays;

• Sundays;

• Public holidays applicable in Germany;

• Public holidays applicable in Nordrhein-Westfalen where relevant;

• Carrier holidays;

• Bank holidays;

• Days on which shipping services are unavailable; and

• Days affected by circumstances beyond our reasonable control.

Orders placed on weekends or applicable public holidays will normally begin processing on the next available business day.

4. Order Confirmation

After an order has been successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.

The order confirmation means that we have received the order. It does not necessarily mean that:

• Payment has been fully verified;

• The shipping address has been approved;

• Every product remains available;

• The order has entered final fulfillment; or

• The order has been shipped.

If you do not receive an order confirmation, please:

1. Check your spam or junk email folder;

2. Confirm that the email address entered during checkout was correct; and

3. Contact us at info@podfurniture.shop if you still cannot locate the confirmation.

Customers should review their order confirmation and promptly notify us of any incorrect product, model, variation, quantity, billing information, delivery address, telephone number, or other order information.

5. Payment Authorization and Verification

Orders will normally begin processing only after payment has been successfully authorized or received.

We may conduct reasonable verification before fulfilling an order.

Verification may include checking:

• Payment authorization;

• Billing information;

• Shipping information;

• Contact information;

• Order value;

• Product quantity;

• Fraud indicators; and

• Other information reasonably necessary to process the order securely.

We may contact the customer where additional information is reasonably required.

Processing may be delayed if:

• Payment is pending;

• Payment is declined;

• Payment is reversed;

• Billing and delivery information cannot be verified;

• The delivery address appears incomplete;

• The order is identified for additional fraud-prevention review; or

• Additional customer verification is reasonably required.

We reserve the right to place an order on hold or cancel it where payment or order information cannot reasonably be verified, subject to applicable law.

6. Order Processing Time

Our normal order processing time is 1–3 business days.

Processing begins after:

1. The order has been successfully placed;

2. Payment has been confirmed;

3. Required order information has been received; and

4. Any necessary verification has been completed.

Order processing may include:

• Confirming payment;

• Reviewing the order;

• Confirming inventory;

• Inspecting products;

• Selecting the ordered product or variation;

• Preparing the product;

• Packaging the order;

• Preparing shipping documents;

• Creating a shipping label; and

• Transferring the package to the applicable carrier.

Processing time is separate from shipping time.

The estimated 6–9 business-day shipping period begins after processing has been completed and the shipment has been accepted by the applicable carrier.

7. Processing Delays

Although most orders are processed within 1–3 business days, additional processing time may be required because of:

• Weekends or public holidays;

• High order volume;

• Promotional events;

• Product launches;

• Inventory discrepancies;

• Payment verification;

• Incomplete addresses;

• Fraud-prevention reviews;

• Large or bulky product preparation;

• Special packaging requirements;

• Severe weather;

• Natural disasters;

• Public emergencies;

• Carrier disruptions;

• Supply-chain interruptions; or

• Other circumstances beyond our reasonable control.

If an order experiences a significant processing delay, we will make reasonable efforts to contact the customer using the email address or telephone number provided with the order.

8. Product Availability

All orders are subject to product availability.

Although we make reasonable efforts to keep inventory information accurate, a product may become unavailable after an order is submitted because of:

• Inventory errors;

• Simultaneous purchases;

• Product damage discovered during inspection;

• Supplier or fulfillment issues;

• Incorrect inventory counts; or

• Other unexpected circumstances.

If an ordered product becomes unavailable, we may:

• Contact the customer;

• Cancel the unavailable product;

• Offer an alternative product with the customer's approval;

• Ship available products separately; or

• Cancel the affected order where necessary.

We will not substitute a materially different product without the customer's consent.

9. Shipping Destinations

We provide shipping to countries and regions available for selection during checkout.

If a country, state, province, territory, region, city, or postal code cannot be selected or accepted during checkout, we may currently be unable to ship to that destination.

Shipping availability may depend on:

• Carrier service coverage;

• Local delivery conditions;

• Customs requirements;

• Import restrictions;

• Product restrictions;

• Local laws;

• Address type;

• Postal code;

• Package dimensions;

• Package weight;

• Furniture size;

• International transportation conditions; and

• Temporary carrier limitations.

Shipping availability may change if carrier services, customs requirements, operational conditions, or applicable laws change.

10. Free Standard Shipping

podfurniture.shop offers free standard shipping on all eligible orders to countries and regions currently supported during checkout, unless a different charge is clearly disclosed before purchase.

Unless otherwise clearly stated:

• There is no minimum order value required for free standard shipping;

• Free standard shipping applies to eligible orders;

• Free shipping applies to the original outbound shipment; and

• Free shipping applies only to the standard shipping method.

Free standard shipping does not necessarily include:

• Express shipping;

• Expedited shipping;

• Same-day delivery;

• Special installation services;

• Assembly services;

• Removal of old furniture;

• Customs duties;

• Import taxes;

• Value-added tax where separately payable;

• Brokerage charges;

• Customs clearance fees;

• Remote-area surcharges;

• Address correction fees;

• Re-delivery fees;

• Customer-preference return shipping;

• Exchange shipping; or

• Re-shipping required because of incorrect customer-provided information.

If an optional paid or expedited shipping method is available, its price and estimated delivery time will be displayed during checkout.

11. Estimated Shipping Time

Our estimated standard shipping time is 6–9 business days after order processing has been completed.

The normal estimated order timeline is therefore:

• Order processing: 1–3 business days;

• Shipping and transportation: 6–9 business days; and

• Total estimated time: approximately 7–12 business days from confirmed processing start to delivery.

For example, an order requiring three business days to process and nine business days for transportation may take approximately twelve business days in total.

Weekends, public holidays, carrier holidays, customs delays, and exceptional transportation disruptions are not included in these estimates.

12. Delivery Estimates Are Not Guarantees

Shipping and delivery times are estimates unless expressly stated otherwise.

An estimated delivery date shown:

• On a product page;

• During checkout;

• In an order confirmation;

• In a shipping confirmation;

• In a tracking email; or

• On a carrier's tracking page

does not necessarily constitute a guaranteed delivery date.

Actual delivery times may vary depending on:

• Customer location;

• Carrier service;

• Package routing;

• Product dimensions;

• Customs clearance;

• Local delivery conditions;

• Weather;

• Public holidays;

• Peak shopping periods;

• Failed delivery attempts;

• Incorrect address information; or

• Events outside our reasonable control.

Nothing in this section affects mandatory rights relating to late or non-delivery.

13. Shipping Methods and Carriers

We select shipping carriers and service levels based on factors such as:

• Destination country or region;

• Delivery address;

• Package weight;

• Package dimensions;

• Product dimensions;

• Product availability;

• Carrier coverage;

• Expected delivery time; and

• Operational requirements.

Large furniture or oversized products may require different carriers or delivery methods from ordinary parcels.

Customers may not be able to select a particular carrier unless carrier selection is expressly offered during checkout.

International packages may be handled by more than one carrier.

14. Shipping Confirmation

Once an order has been shipped, we will normally send a shipping confirmation email to the email address provided during checkout.

When available, the shipping confirmation may include:

• Order number;

• Shipping date;

• Carrier name;

• Tracking number;

• Tracking link; and

• General delivery information.

Carrier tracking information may require up to approximately 48 hours to become active after shipping information has been generated.

15. Package Tracking

Customers are encouraged to monitor tracking information associated with their orders.

Tracking may temporarily show limited or no movement while a shipment:

• Is waiting for its first carrier scan;

• Is moving between carrier facilities;

• Is traveling internationally;

• Is awaiting customs clearance;

• Is being transferred to another carrier;

• Is awaiting final-mile delivery;

• Is being processed during a weekend or holiday; or

• Is traveling through an area where real-time scanning is unavailable.

A temporary absence of tracking updates does not necessarily mean that a shipment is lost.

If tracking has not updated for an unusually long period, contact us at:

info@podfurniture.shop

Please include your order number and tracking number.

16. Multiple and Split Shipments

An order containing multiple products may be divided into separate shipments.

Separate shipments may be used where:

• Products are stored at different fulfillment locations;

• Products become ready at different times;

• Package size or weight requires separation;

• Furniture components are shipped separately;

• Different carriers are used;

• Products have different shipping restrictions; or

• Separate shipment improves fulfillment efficiency.

Each package may have its own:

• Shipping confirmation;

• Tracking number;

• Carrier;

• Shipping route; and

• Delivery date.

Receiving one package does not necessarily mean that the entire order has been delivered.

No additional standard shipping charge will be imposed solely because we divide an otherwise eligible order into multiple shipments.

17. International Shipping

International orders may be subject to customs procedures in the destination country.

Customers are responsible for confirming that products ordered may lawfully be imported, possessed, and used in their destination.

We may cancel an international order where:

• The destination is unsupported;

• The product cannot legally be shipped to the destination;

• Carrier service is unavailable;

• Required customs information cannot be provided;

• Product dimensions exceed available transportation limits; or

• Applicable laws or carrier restrictions prohibit fulfillment.

International delivery estimates may be affected by customs procedures.

18. Customs Duties and Import Taxes

Free shipping does not necessarily mean that an international order is exempt from customs or tax-related charges.

Depending on the destination, an international order may be subject to:

• Customs duties;

• Import taxes;

• Value-added tax;

• Brokerage charges;

• Customs clearance fees;

• Postal handling charges; or

• Other government-imposed fees.

Where charges are collected during checkout, this will normally be indicated before payment.

Where such charges are not collected by podfurniture.shop, they may be payable directly by the recipient to the relevant carrier, customs authority, or government agency.

podfurniture.shop does not control independently imposed government charges.

19. Customs Clearance

Customs authorities may inspect, delay, hold, or request additional information concerning an international shipment.

Customers may be required to provide:

• Identification;

• Tax information;

• Import documentation;

• Proof of purchase;

• Product information;

• Payment of applicable duties or taxes; or

• Other legally required information.

Customers should respond promptly to legitimate customs or carrier requests.

We may provide available order documentation where reasonably necessary, but we cannot control customs decisions.

20. Accurate Shipping Information

Customers must provide complete and accurate shipping information during checkout.

Shipping information should include, where applicable:

• Recipient's full name;

• Street name and house number;

• Apartment, unit, floor, building, or access information;

• City;

• State or region;

• Postal code;

• Country;

• Telephone number; and

• Delivery instructions reasonably required by the carrier.

Customers should verify their shipping details before submitting an order.

podfurniture.shop is not responsible for delays or additional costs caused solely by incorrect information supplied by the customer, except where applicable law provides otherwise.

21. Changing a Shipping Address

If you need to change your shipping address, contact us immediately at:

info@podfurniture.shop

The request should include:

• Order number;

• Customer's full name;

• Original shipping address;

• Complete new shipping address; and

• Reason for the requested change.

For security purposes, we may ask that the request be sent from the email address used to place the order.

We will make reasonable efforts to update the address where the order has not entered final fulfillment or been transferred to the carrier.

Address changes are not guaranteed.

22. Incorrect or Incomplete Addresses

If an order cannot be delivered because the customer provided an incorrect or incomplete address, the carrier may:

• Delay the shipment;

• Attempt an address correction;

• Hold the shipment;

• Return the shipment to the sender;

• Request customer collection; or

• Take another action permitted under its procedures.

Where legally permitted, the customer may be responsible for:

• Address correction charges;

• Return-to-sender charges;

• Re-delivery costs;

• Customs charges;

• Storage charges; and

• Re-shipping costs.

The original free standard shipping offer does not automatically cover additional transportation required because of incorrect customer-provided information.

23. Delivery Instructions

Customers may provide delivery instructions where checkout allows them to do so.

We will make reasonable efforts to communicate relevant instructions, but we cannot guarantee that carriers will follow every request.

Instructions concerning:

• Gate access;

• Apartment access;

• Building access;

• Telephone calls;

• Specific delivery times;

• Signature requirements;

• Package placement;

• Reception desks;

• Furniture placement; or

• Building security

remain subject to carrier procedures and service availability.

Customers should not include payment information, identity documents, passwords, or other sensitive information in delivery instructions.

24. Signature Requirements

Some orders may require a signature because of:

• Order value;

• Product size;

• Destination;

• Carrier rules;

• Fraud-prevention procedures; or

• Other delivery considerations.

Where a signature is required, the recipient should make reasonable arrangements to receive the shipment.

A carrier may hold or return a shipment if the required signature cannot be obtained after permitted delivery attempts.

25. Delivery Attempts

The carrier may make one or more delivery attempts.

If delivery cannot be completed, the carrier may:

• Leave a delivery notice;

• Request additional instructions;

• Hold the shipment at a local facility;

• Schedule another attempt;

• Deliver the shipment to an authorized collection location; or

• Return the shipment to the sender.

Customers should monitor tracking information and respond promptly to carrier notices.

26. Postal Boxes and Special Addresses

Delivery to P.O. boxes, parcel lockers, hotels, temporary residences, freight-forwarding facilities, military addresses, or remote areas is subject to carrier availability.

Large furniture and oversized goods may not be deliverable to parcel lockers or P.O. boxes.

If checkout accepts an address and provides a shipping option, we will make reasonable efforts to fulfill the order.

We may contact the customer if an alternative delivery address is required.

27. Freight Forwarders

If a customer directs an order to a freight forwarder, mail-forwarding service, reshipping company, hotel, warehouse, or third-party receiving service, delivery to that address may be treated as delivery to the customer, subject to applicable law.

The customer is responsible for:

• Confirming the third party's address;

• Confirming that the third party accepts the package;

• Confirming that the third party can handle the size and weight;

• Paying applicable third-party charges;

• Arranging transportation after initial delivery; and

• Resolving damage occurring after the shipment has been accepted and independently forwarded by the third party.

28. Delayed Shipments

A shipment may be delayed because of:

• Severe weather;

• Natural disasters;

• Carrier congestion;

• Airport or port congestion;

• Customs inspections;

• Security screening;

• Labor disputes;

• Transportation accidents;

• Public emergencies;

• International conflicts;

• Government restrictions;

• Incorrect address information;

• Failed delivery attempts;

• Peak-season volume;

• Local delivery disruptions;

• Oversized freight restrictions; or

• Other circumstances outside our reasonable control.

A delayed shipment is not automatically considered lost.

We will make reasonable efforts to assist customers with significantly delayed orders.

29. Holiday and Promotional Periods

Processing and shipping may take longer during:

• Black Friday;

• Cyber Monday;

• Christmas;

• New Year;

• Easter;

• Other public holidays;

• Major promotional events;

• Product launches; or

• Unexpected periods of high demand.

Customers should place time-sensitive orders sufficiently early.

30. Force Majeure

To the extent permitted by applicable law, delivery and fulfillment may be affected by events beyond our reasonable control.

These may include:

• Natural disasters;

• Severe weather;

• Fire;

• Flood;

• Earthquake;

• War;

• Civil unrest;

• Public-health emergencies;

• Government action;

• Customs action;

• Labor disputes;

• Carrier interruptions;

• Transportation shutdowns;

• Utility outages;

• Internet outages;

• Supply-chain interruptions; or

• Similar circumstances outside our reasonable control.

We will make reasonable efforts to resume normal operations and assist affected customers.

Nothing in this section excludes rights or liability that cannot legally be excluded.

31. Packages Marked as Delivered

If tracking indicates that a shipment has been delivered but you cannot locate it, please:

1. Confirm that the delivery address is correct;

2. Check around the delivery location;

3. Check entrances, garages, parcel areas, and other safe locations;

4. Ask household members or neighbors;

5. Contact building reception, management, or security where applicable;

6. Review any delivery photograph or carrier notice; and

7. Contact the carrier for additional delivery information.

If the shipment remains missing, contact:

info@podfurniture.shop

Please include:

• Order number;

• Recipient name;

• Shipping address;

• Tracking number; and

• Description of the issue.

We will make reasonable efforts to investigate.

32. Lost Packages

A package may be considered potentially lost where:

• It has materially exceeded the estimated delivery period;

• Tracking has not updated for an extended period; and

• The carrier cannot confirm its current location.

If you believe a shipment is lost, contact us with:

• Order number;

• Customer name;

• Delivery address;

• Tracking number;

• Date of the last tracking update; and

• Available carrier communications.

We may initiate a carrier investigation.

Where a shipment is confirmed lost before delivery, we will provide an appropriate remedy in accordance with applicable law, which may include replacement or refund.

33. Missing Packages After Confirmed Delivery

If a shipment is confirmed as delivered but cannot subsequently be located, customers should:

• Check the delivery location;

• Ask household members;

• Ask neighbors where appropriate;

• Contact building management;

• Review available delivery evidence; and

• Contact the carrier.

Customers should also notify us and provide their order number and relevant supporting information.

We will make reasonable efforts to assist.

Nothing in this section limits mandatory rights concerning delivery.

34. Damaged Packages or Products

Customers should inspect shipments and products reasonably soon after delivery.

If a package or product arrives damaged, contact us at:

info@podfurniture.shop

Please provide, where reasonably possible:

• Order number;

• Customer name;

• Description of the damage;

• Photographs of the outer packaging;

• Photograph of the shipping label;

• Photographs of the damaged product;

• Photographs of damaged furniture components;

• Photographs of relevant internal packaging; and

• Any other information reasonably necessary to review the issue.

Customers should retain:

• The affected product;

• Original packaging;

• Shipping label;

• Protective materials; and

• Delivery documentation

until we confirm whether they are required for inspection or return.

35. Incorrect, Missing, or Incomplete Orders

If you receive:

• The wrong product;

• The wrong model;

• The wrong color or finish;

• The wrong quantity;

• A product you did not order;

• Missing hardware;

• Missing components; or

• An incomplete shipment,

contact:

info@podfurniture.shop

Please provide:

• Order number;

• Description of the issue;

• Photographs of the products received;

• Photographs of product labels;

• Photograph of the shipping label;

• Photographs of the package contents; and

• Photographs of missing or incorrect components where relevant.

If we confirm a fulfillment error, we will provide an appropriate remedy consistent with our Return and Refund Policy and applicable law.

36. Refused Packages

If a customer refuses delivery, the carrier may return the shipment to the sender.

A refusal may occur because:

• The customer no longer wants the order;

• Customs charges were not paid;

• Delivery was not accepted;

• The package was not collected;

• The recipient was unavailable; or

• The customer did not recognize the shipment.

A refused shipment is not automatically treated as an approved return or statutory withdrawal.

Customers intending to cancel or withdraw from an order should clearly communicate that decision to us.

Where permitted by law, the customer may be responsible for actual costs caused by customer-directed refusal.

No restocking fee will be charged for an otherwise eligible return.

37. Unclaimed Packages

If a carrier holds a package for collection, the customer should collect it within the carrier's permitted holding period.

If the shipment is not collected, it may be:

• Returned to the sender;

• Stored at additional cost; or

• Otherwise handled according to carrier procedures.

If an unclaimed shipment is returned to us, re-shipping or refund arrangements will be handled according to the circumstances, applicable law, and our Return and Refund Policy.

38. Returned-to-Sender Packages

A package may be returned to the sender because of:

• Incorrect address;

• Incomplete address;

• Unknown recipient;

• Refused delivery;

• Failure to collect;

• Failed delivery attempts;

• Unpaid customs charges;

• Import restrictions; or

• Carrier error.

After a returned shipment is received and reviewed, we may contact the customer to arrange an appropriate resolution.

If the return was caused by customer-provided information or customer action, reasonable additional shipping costs may apply where permitted by law.

If the return resulted from our confirmed error, we will provide an appropriate resolution without additional standard shipping cost to the customer.

39. Order Modifications

If you need to modify an order, contact us immediately at:

info@podfurniture.shop

Requested modifications may include:

• Product;

• Model;

• Color;

• Finish;

• Quantity;

• Shipping address; or

• Contact information.

We will make reasonable efforts to approve changes where the order has not entered final fulfillment.

Order modifications cannot be guaranteed.

Once an order has been processed or shipped, modification may no longer be possible.

40. Order Cancellations

Customers may request cancellation by contacting:

info@podfurniture.shop

The cancellation request should include:

• Order number;

• Customer name;

• Email address used for the order; and

• Cancellation request.

Orders may enter fulfillment quickly.

Operational cancellation may no longer be possible after an order has been packed, transferred to a carrier, or shipped.

This does not affect statutory consumer withdrawal rights where applicable.

41. Thirty-Day Return Period

Eligible products may be returned under our voluntary return policy within 30 days after delivery.

The voluntary return period begins when the applicable product is delivered.

If an order is delivered in multiple packages, the 30-day period for each product begins on the delivery date of the package containing that product.

A return request should normally be submitted before the applicable 30-day period expires.

Submitting a return request does not automatically guarantee approval.

Our 30-day voluntary return policy does not limit mandatory rights available under applicable German or European Union consumer law.

42. Return Request Procedure

Before returning a product, customers should contact us at:

info@podfurniture.shop

The return request should include:

• Order number;

• Customer's full name;

• Product being returned;

• Product variation where applicable;

• Reason for return;

• Photographs if the product is damaged, defective, incorrect, or incomplete; and

• Any other information reasonably necessary to review the request.

We will review the request and provide appropriate return instructions.

Customers should generally not send products without first receiving return instructions, except where this would conflict with mandatory consumer rights.

43. Return Processing Time

Return requests are normally reviewed within 1–3 business days after we receive the request and all information reasonably necessary to evaluate it.

This administrative review period does not include:

• Time required for return transportation;

• International return transportation;

• Customs clearance;

• Carrier delays;

• Product inspection after receipt; or

• Payment-provider processing.

Mandatory statutory refund periods remain unaffected.

44. Return Eligibility

Unless otherwise stated in our Return and Refund Policy, voluntary returns should generally be:

• Unused beyond reasonable inspection;

• Unaltered;

• Undamaged after delivery;

• Complete;

• Free from customer-caused damage;

• Returned with all relevant components;

• Returned with assembly hardware;

• Returned with accessories;

• Returned with manuals where applicable; and

• Returned in original packaging where reasonably possible.

For furniture products, customers should take reasonable care when unpacking, inspecting, and assembling the product.

Products materially damaged through improper assembly, misuse, modification, or customer-caused damage may not qualify for a voluntary return, except where mandatory law provides otherwise.

45. Return Shipping Costs

If we confirm that a product was:

• Damaged during delivery;

• Defective when received;

• Incorrectly shipped;

• Missing essential components;

• The wrong model because of our fulfillment error;

• The wrong color or finish because of our fulfillment error; or

• Otherwise affected by our confirmed mistake,

we will provide appropriate return instructions and bear reasonable return shipping costs where applicable.

For customer-preference voluntary returns, the customer is generally responsible for return shipping costs, subject to applicable statutory rights.

Customer-preference reasons may include:

• Change of mind;

• Incorrect model selected by the customer;

• Color preference;

• Style preference;

• Accidental purchase;

• Product no longer required; or

• Other reasons not caused by our error.

Customers arranging their own return should use an appropriate trackable shipping service and retain proof of shipment.

46. No Restocking Fee

podfurniture.shop does not charge a restocking fee for eligible returns.

Customers will not be charged a separate percentage or fixed amount solely for returning an eligible product to inventory.

The absence of a restocking fee does not mean that we are responsible for:

• Customer-paid return shipping;

• Customs duties;

• Import taxes;

• Brokerage charges;

• Address correction costs;

• Re-delivery charges;

• Customer-caused damage;

• Missing components;

• Missing accessories; or

• Other costs that are not restocking fees.

47. Return Address

Before returning a product, customers should contact:

info@podfurniture.shop

Approved returns should be sent according to the return instructions provided to:

podfurniture.shop
Obernstraße 9
33602 Bielefeld
Nordrhein-Westfalen
Germany

Telephone: +49 179 2351376

The return package should include or clearly identify:

• Order number;

• Customer's full name;

• Product being returned; and

• Any return reference or information provided by us.

We recommend using a trackable shipping service and retaining proof of shipment until the return has been completed.

48. Exchanges

If you would like to exchange an eligible product, contact:

info@podfurniture.shop

Exchange availability depends on current inventory.

We may process an exchange by:

• Providing return instructions;

• Reserving a replacement where available;

• Shipping a replacement after receiving or verifying the original product; or

• Asking the customer to return the original product and place a new order.

Any applicable price difference or shipping responsibility will be communicated before an exchange is completed.

49. Customer Communication Responsibilities

We normally communicate about orders using the email address or telephone number provided during checkout.

Customers should:

• Provide a valid email address;

• Provide a valid telephone number;

• Monitor their inbox;

• Check spam and junk folders;

• Respond to legitimate verification requests;

• Monitor tracking information;

• Respond to carrier notices; and

• Promptly notify us of delivery problems.

We are not responsible for delays caused solely by incorrect contact information supplied by the customer, except where applicable law provides otherwise.

50. Fraud Prevention and Delivery Verification

To protect customers and our store, we may review orders for unauthorized payment activity or fraud.

For certain orders, we may reasonably:

• Request additional information;

• Confirm customer identity;

• Confirm billing information;

• Confirm the shipping address;

• Require delivery confirmation;

• Require a signature; or

• Cancel an order that cannot reasonably be verified.

Personal information used for such verification will be handled according to our Privacy Policy and applicable data-protection requirements.

51. Limitation of Shipping Responsibility

podfurniture.shop is responsible for fulfilling its legal obligations concerning shipment and delivery.

Certain logistical activities may be performed by independent carriers, including:

• Carrier routing;

• Carrier scans;

• Customs procedures;

• Local postal operations;

• Delivery scheduling;

• Delivery attempts;

• Weather-related routing; and

• Final-mile transportation.

Nothing in this policy excludes, restricts, or limits any consumer right or liability that cannot lawfully be excluded, restricted, or limited.

If a provision of this policy conflicts with mandatory consumer law, the applicable mandatory law will control to the extent of that conflict.

52. Relationship to Other Store Policies

This Shipping and Delivery Policy should be read together with our:

• Return and Refund Policy;

• Privacy Policy;

• Terms of Service; and

• Product-specific conditions or delivery information displayed before checkout.

Where a conflict concerning return eligibility exists, the Return and Refund Policy will apply, except where mandatory law requires otherwise.

53. Changes to This Policy

We may update this Shipping and Delivery Policy to reflect changes in:

• Shipping services;

• Carrier procedures;

• Business operations;

• Product offerings;

• Customs requirements;

• Legal obligations; or

• Customer-service procedures.

The updated version will be published on podfurniture.shop with a revised “Last Updated” date.

Unless otherwise required by law, changes will generally apply to orders placed after the revised policy becomes effective.

54. Contact Us

If you have questions about processing, shipping, tracking, delivery, customs, damaged products, missing shipments, or returns, please contact us:

Store and business name: podfurniture.shop
Email: info@podfurniture.shop
Telephone: +49 179 2351376
International telephone format: +491792351376
Business address: Obernstraße 9, 33602 Bielefeld, Nordrhein-Westfalen, Germany
Return address: Obernstraße 9, 33602 Bielefeld, Nordrhein-Westfalen, Germany

When contacting us regarding an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.

Shipping Summary

For clarity, our standard shipping terms are:

Order processing: 1–3 business days
Standard shipping time: approximately 6–9 business days after processing
Estimated total timeframe: approximately 7–12 business days
Standard shipping cost: Free for eligible orders
Tracking: Provided when available
Voluntary return period: 30 days after delivery
Restocking fee: None
Customer service email: info@podfurniture.shop
Business and return address: Obernstraße 9, 33602 Bielefeld, Nordrhein-Westfalen, Germany