Widerrufsrecht

Thank you for shopping at podfurniture.shop.

We want our customers to have a clear and straightforward process for returns, refunds, exchanges, damaged products, defective products, incorrect orders, incomplete orders, and other post-purchase concerns.

This Return and Refund Policy explains the conditions under which eligible products purchased directly from podfurniture.shop may be returned, refunded, exchanged, repaired, or replaced.

This policy includes our voluntary 30-day return period and does not limit any mandatory consumer rights available under applicable German or European Union law.

1. Seller Information

The online store is operated using the following information:

Store and business name: podfurniture.shop
Email: info@podfurniture.shop
Telephone: +49 179 2351376
International telephone format: +491792351376
Business address: Obernstraße 9, 33602 Bielefeld, Nordrhein-Westfalen, Germany
Return address: Obernstraße 9, 33602 Bielefeld, Nordrhein-Westfalen, Germany

Customers may contact us regarding returns, refunds, damaged products, defective products, missing products, incorrect products, exchanges, cancellations, or other order-related matters using the information above.

2. Scope of This Policy

This Return and Refund Policy applies to eligible products purchased directly through the official podfurniture.shop online store.

This policy covers:

• Voluntary returns;

• Change-of-mind returns;

• Damaged products;

• Defective products;

• Incorrect products;

• Missing products;

• Incomplete orders;

• Furniture and home-furnishing returns;

• Refund processing;

• Refund timing;

• Return shipping;

• Exchanges;

• Replacement products;

• Order cancellations; and

• Other eligible post-purchase issues.

Products purchased through unauthorized resellers, third-party marketplaces, social-media sellers, or websites not operated by podfurniture.shop are not covered by our voluntary return policy.

3. Thirty-Day Voluntary Return Period

podfurniture.shop provides a 30-day voluntary return period for eligible products.

The 30-day period normally begins on the date the applicable product is delivered.

If an order is delivered in multiple shipments, the voluntary return period for each product begins on the date that particular product is delivered.

Customers should submit their return request before the applicable 30-day period expires.

Submitting a request within 30 days does not automatically guarantee that every product qualifies for a voluntary return.

Return eligibility remains subject to the conditions described in this policy.

Our voluntary return policy does not replace or reduce mandatory statutory consumer rights.

4. Statutory Consumer Rights

Consumers purchasing goods online may have mandatory rights under applicable German and European Union consumer protection law.

These rights may include, where applicable:

• A statutory right of withdrawal for qualifying distance purchases;

• Rights relating to defective or non-conforming goods;

• Rights to repair or replacement where legally applicable;

• Rights to price reduction or refund where legally applicable; and

• Other mandatory remedies that cannot lawfully be excluded.

Our voluntary 30-day return policy operates in addition to these rights.

If any provision of this policy conflicts with mandatory law, the mandatory legal requirement will prevail.

5. How to Request a Return

Before returning a product, customers should contact us at:

info@podfurniture.shop

The return request should include, where applicable:

• Order number;

• Customer's full name;

• Email address used for the order;

• Product being returned;

• Quantity;

• Reason for the return;

• Description of the issue;

• Photographs if the product is damaged, defective, incorrect, or incomplete; and

• Any other information reasonably necessary to evaluate the request.

We normally review voluntary return requests within 1–3 business days after receiving the information reasonably necessary to process the request.

6. Return Authorization

Customers should normally contact us before sending a voluntary return.

If the return is accepted, we may provide:

• Return instructions;

• Return address confirmation;

• Packaging instructions;

• Shipping instructions;

• Return reference information; and

• Other instructions reasonably required to process the return.

Customers should follow the instructions provided.

Unauthorized voluntary returns may be delayed while we identify the order and determine eligibility.

Nothing in this section limits a mandatory statutory right.

7. Return Address

Approved returns should be sent according to the instructions provided to:

podfurniture.shop
Obernstraße 9
33602 Bielefeld
Nordrhein-Westfalen
Germany

Email: info@podfurniture.shop
Telephone: +49 179 2351376

Customers are encouraged to use an appropriate trackable shipping method and retain proof of shipment until the return and refund process has been completed.

8. General Return Eligibility

To qualify for a standard voluntary return, products should generally be:

• In substantially the same condition in which they were received;

• Unused beyond reasonable inspection;

• Unaltered;

• Complete;

• Free from customer-caused damage;

• Returned with all original components;

• Returned with hardware where applicable;

• Returned with accessories;

• Returned with manuals or instructions where applicable;

• Returned with tags or labels where applicable; and

• Returned in original packaging where reasonably possible.

Customers may reasonably inspect a product to determine its nature, characteristics, appearance, dimensions, finish, quality, and suitability.

Excessive use beyond reasonable inspection may affect eligibility under the voluntary return policy.

9. Furniture and Home-Furnishing Returns

Because podfurniture.shop may sell furniture, home furnishings, décor, and related products, customers should take reasonable care when unpacking, inspecting, moving, and assembling products.

For voluntary returns, customers should avoid:

• Drilling additional holes;

• Permanently attaching products to walls or floors;

• Painting or refinishing products;

• Cutting product components;

• Removing structural parts;

• Using permanent adhesive;

• Modifying hardware;

• Damaging surfaces during assembly;

• Exposing furniture to excessive moisture; or

• Causing avoidable damage during use.

Products materially altered or damaged after delivery may not qualify for a full voluntary refund.

Mandatory rights for defective or non-conforming products remain unaffected.

10. Assembly and Inspection

Customers may assemble products where reasonably necessary to assess the product.

However, customers should follow assembly instructions and use reasonable care.

Damage caused by:

• Incorrect assembly;

• Excessive force;

• Incorrect tools;

• Unauthorized modification;

• Failure to follow instructions; or

• Improper use

may affect eligibility under the voluntary return policy.

This does not affect statutory remedies where a product or its instructions were defective.

11. Customer-Caused Damage

A voluntary return may be rejected or reduced where the product has suffered customer-caused damage.

Examples may include:

• Scratches;

• Dents;

• Broken components;

• Water damage;

• Heat damage;

• Improper cleaning;

• Staining;

• Odors;

• Missing hardware;

• Missing accessories;

• Modified components;

• Damage during customer-arranged disassembly; or

• Other deterioration caused after delivery.

Any reduction in refund value will be made only where permitted by applicable law.

12. Products That May Not Qualify for Voluntary Return

Subject to applicable law, certain products may not qualify for our voluntary return program where they have been:

• Materially altered;

• Damaged by the customer;

• Used extensively;

• Permanently installed;

• Personalized;

• Specially manufactured;

• Customized to customer specifications;

• Returned incomplete; or

• Otherwise rendered unsuitable for resale because of customer action.

Mandatory rights concerning defective, damaged, incorrect, or non-conforming goods remain unaffected.

13. Damaged Products

Customers should inspect products reasonably soon after delivery.

If a product arrives damaged, contact us at:

info@podfurniture.shop

Please provide, where reasonably possible:

• Order number;

• Customer name;

• Description of the damage;

• Photographs of the affected product;

• Photographs of furniture components where relevant;

• Photographs of the outer packaging;

• Photograph of the shipping label; and

• Photographs of internal protective packaging.

Customers should keep the product and packaging until we confirm whether inspection or return is required.

14. Defective Products

If a product appears defective, contact us as soon as reasonably possible.

Please provide:

• Order number;

• Product name;

• Description of the defect;

• Date the defect became apparent;

• Photographs;

• Video where useful; and

• Other relevant information reasonably necessary to identify the issue.

Where a product is legally defective or non-conforming, applicable statutory remedies remain available.

15. Incorrect Products

If we send a product different from the product ordered, contact:

info@podfurniture.shop

Please provide:

• Order number;

• Product ordered;

• Product received;

• Product label photographs;

• Product photographs; and

• Shipping label photograph where available.

If we confirm a fulfillment error, we will provide an appropriate remedy without charging reasonable return shipping costs to the customer.

16. Incorrect Color, Finish, Size, or Model

If you receive an incorrect:

• Color;

• Finish;

• Size;

• Model;

• Variation; or

• Configuration

because of our fulfillment error, contact us promptly.

Where the error is confirmed, we will arrange an appropriate replacement, return, or refund according to the circumstances and applicable law.

17. Missing Parts or Hardware

If a furniture product is missing:

• Screws;

• Bolts;

• Brackets;

• Legs;

• Handles;

• Shelves;

• Panels;

• Fittings;

• Assembly components; or

• Other required parts,

please contact us before returning the complete product.

Where practical, we may be able to provide the missing component without requiring the entire product to be returned.

18. Missing Products

If an order appears incomplete, first confirm whether it was shipped in multiple packages.

Separate shipments may have:

• Different tracking numbers;

• Different carriers;

• Different delivery dates; and

• Different package contents.

If all expected shipments are shown as delivered and a product remains missing, contact:

info@podfurniture.shop

Please include your order number and details of the missing product.

19. Return Shipping for Our Error

Where we confirm that a product was:

• Damaged during delivery;

• Defective;

• Incorrectly shipped;

• Missing essential parts;

• The wrong product;

• The wrong model;

• The wrong color or finish because of our error; or

• Otherwise non-conforming because of our confirmed mistake,

we will bear reasonable return shipping costs where applicable.

We may provide:

• A prepaid return label;

• A carrier collection;

• Reimbursement of reasonable return transportation; or

• Another suitable return method.

For large or bulky furniture, customers should contact us before independently arranging expensive freight transportation.

20. Customer-Preference Return Shipping

For voluntary returns requested because of customer preference, the customer is generally responsible for return shipping costs, subject to applicable mandatory rights.

Customer-preference reasons may include:

• Change of mind;

• Product no longer wanted;

• Color preference;

• Style preference;

• Size preference;

• Incorrect dimensions selected by the customer;

• Accidental purchase;

• Ordering the wrong quantity; or

• Other reasons not caused by our error.

21. Large and Bulky Product Return Costs

Some furniture products may require specialist or oversized transportation.

Customers making voluntary returns of large or bulky products should contact us before arranging transportation.

Where the customer is responsible for return shipping, actual costs may vary based on:

• Product dimensions;

• Product weight;

• Carrier;

• Collection location;

• Destination;

• Freight requirements; and

• Additional handling requirements.

Where mandatory consumer law applies, return-cost responsibility will be determined according to applicable legal requirements.

22. Original Shipping Charges

Eligible standard outbound shipping is provided free of charge unless otherwise disclosed during checkout.

Because no separate standard shipping charge is normally paid on eligible free-shipping orders, there is generally no standard outbound shipping amount to refund.

Where a customer paid for an optional premium delivery service, treatment of those costs will depend on the reason for return and applicable law.

23. No Restocking Fee

podfurniture.shop does not charge a restocking fee for eligible returns.

Customers will not be charged a separate fixed fee or percentage solely because an eligible product is returned.

The absence of a restocking fee does not mean that podfurniture.shop must pay:

• Customer-preference return shipping;

• Customer-caused damage;

• Missing-component costs;

• Address correction costs;

• Re-delivery costs;

• Freight costs caused by customer error; or

• Other amounts that are not restocking fees.

24. Return Packaging

Customers should package returned products carefully.

Where reasonably possible:

• Use appropriate protective packaging;

• Protect corners and finished surfaces;

• Include all components;

• Include assembly hardware;

• Include accessories;

• Include manuals;

• Secure movable parts;

• Protect glass or fragile elements; and

• Clearly identify the order number.

Customers arranging their own return transportation are responsible for reasonably protecting the product during return shipment.

25. Trackable Return Shipping

We recommend that customers use a trackable shipping service.

Customers should retain:

• Shipping receipt;

• Tracking number;

• Carrier name; and

• Proof of shipment

until the return has been fully processed.

For larger products returned by freight carrier, customers should retain collection and delivery documentation.

26. Return Inspection

After a returned product is received, we may reasonably inspect it to confirm:

• Product identity;

• Quantity;

• Product condition;

• Presence of hardware;

• Presence of components;

• Presence of accessories;

• Nature of reported damage;

• Nature of reported defect; and

• Eligibility for refund.

Inspection will not be used to restrict mandatory rights beyond what applicable law permits.

27. Refund Approval

Once an eligible return has been received or otherwise sufficiently verified, we will determine whether a refund is approved.

Where approved, we will send confirmation where appropriate.

Approved refunds will cover the amount properly refundable for the affected product, subject to applicable law and any lawful reduction in value.

28. Refund Time — Within 7 Calendar Days

For an approved eligible refund, podfurniture.shop will process the refund promptly so that the amount is normally credited to the customer's original payment method within 7 calendar days after refund approval.

Our standard refund commitment is:

Approved refund arrival time: within 7 calendar days after refund approval.

Where reasonably possible, the refund will be initiated earlier so that the payment provider has sufficient processing time.

Mandatory statutory refund deadlines remain unaffected.

29. Original Payment Method

Refunds will normally be returned to the same payment method used for the original purchase.

This may include:

• Credit card;

• Debit card;

• PayPal;

• Digital wallet; or

• Another electronic payment method available during checkout.

We will not normally substitute store credit for a monetary refund without the customer's agreement where a monetary refund is due.

30. Payment Provider Processing

Banks, card issuers, PayPal, digital wallets, and other payment processors may require processing time before a refund appears in the customer's account.

Our standard policy is designed so that an approved refund is normally credited within 7 calendar days after refund approval.

If more than 7 calendar days have passed after refund approval and the funds do not appear, contact:

info@podfurniture.shop

We will review the refund transaction and provide available processing information.

31. Credit and Debit Card Refunds

Card refunds will normally be returned to the card account used for the original payment.

Depending on the bank or card issuer, a refund may appear:

• As a separate credit;

• As a reversal of the original transaction; or

• As an adjustment to the customer's account.

Customers should contact us if an approved refund has not appeared within the stated refund timeframe.

32. PayPal and Digital Wallet Refunds

Where a customer paid through PayPal or another supported wallet, refunds will normally be returned through the same payment service.

Depending on the customer's payment configuration, the funds may appear:

• In the wallet balance;

• Against the original transaction;

• On the connected payment card; or

• In the connected bank account.

33. Partial Refunds

A partial refund may be appropriate where:

• Only part of an order is returned;

• Only some products qualify for refund;

• A customer keeps part of the order;

• A legally permitted reduction in value applies; or

• Another partial resolution has been agreed.

Any partial refund will be processed according to applicable law.

34. Refunds for Damaged Products

Where a product is confirmed damaged and a refund is the appropriate remedy, we will process the refund after completing any reasonably required verification or return procedure.

Once approved, the refund will be subject to our standard 7-calendar-day refund arrival target.

35. Refunds for Defective Products

Where a product is confirmed defective, the available remedy may include:

• Repair;

• Replacement;

• Price reduction;

• Refund; or

• Another remedy required by law.

Where a refund is approved, the standard 7-calendar-day refund arrival timeframe applies.

36. Refunds for Incorrect Products

Where we confirm that an incorrect product was sent and a refund is appropriate, we will process the refund after the applicable return or verification procedure is completed.

Reasonable return shipping caused by our confirmed error will not be charged to the customer.

37. Refunds for Missing Products

If a product is confirmed missing and replacement is not appropriate or available, we may approve a refund.

Once approved, the refund will normally be credited to the original payment method within 7 calendar days.

38. Refunds for Lost Shipments

Where a carrier confirms that a shipment was lost before delivery and a refund is the appropriate remedy, we will process the refund after completing any reasonably necessary carrier investigation.

Once approved, the 7-calendar-day refund timeframe applies.

39. Exchanges

Customers wishing to exchange an eligible product should contact:

info@podfurniture.shop

Exchange availability depends on current inventory.

An exchange may be completed by:

• Returning the original product and receiving another product;

• Reserving a replacement where possible;

• Replacing an incorrect or defective component;

• Shipping a replacement after verification; or

• Returning the product and placing a new order.

Any applicable price difference will be communicated before the exchange is completed.

40. Exchange Shipping Costs

Where an exchange is necessary because of our confirmed error, we will bear reasonable shipping costs associated with correcting that error.

For voluntary exchanges requested solely because of customer preference, the customer may be responsible for applicable shipping costs where permitted by law.

41. Order Cancellation Before Shipment

Customers wishing to cancel an order should contact us as soon as possible at:

info@podfurniture.shop

Please provide:

• Order number;

• Customer name;

• Email address used for the order; and

• Cancellation request.

We will make reasonable efforts to cancel the order before final shipment.

Cancellation cannot always be guaranteed after fulfillment has begun.

42. Cancellation After Shipment

Once an order has been dispatched, operational cancellation may no longer be possible.

The customer may need to receive the product and then exercise an applicable return or withdrawal right.

This does not limit mandatory statutory consumer rights.

43. Refused Deliveries

Customers should contact us before intentionally refusing a shipment.

Refusing a shipment does not automatically constitute an approved voluntary return.

Where a customer intends to exercise a statutory right of withdrawal, the customer should clearly communicate that decision.

Additional customer-caused carrier costs may apply where permitted by law.

44. Returned-to-Sender Orders

A package may be returned to the sender because of:

• Incorrect address;

• Incomplete address;

• Unknown recipient;

• Failed delivery attempts;

• Refusal;

• Failure to collect;

• Customs issues; or

• Carrier error.

Once the parcel is returned, we will review the circumstances and determine the appropriate resolution.

45. Refunds for Returned-to-Sender Orders

Where a returned-to-sender order qualifies for a refund, the refund will be processed after the returned shipment and relevant circumstances have been reviewed.

Once approved, the refund will normally be credited to the original payment method within 7 calendar days.

46. Promotional and Discounted Products

Unless otherwise clearly stated before purchase, eligible sale, discount, or promotional products are subject to the same general return rules as other eligible products.

Refunds for discounted products are generally based on the amount actually paid.

Promotional pricing does not remove mandatory statutory consumer rights.

47. Gifts

Where an order was purchased as a gift, refunds normally follow the original payment transaction.

Unless another lawful arrangement is agreed, refunds will generally be returned to the payment method used by the purchaser.

48. Duplicate Refund Requests

Customers should avoid submitting multiple simultaneous refund claims for the same transaction through multiple channels.

Duplicate payment disputes or refund proceedings can delay processing where a payment provider temporarily restricts the transaction.

If you have already contacted us regarding a refund, please reference the original order or support communication.

49. Chargebacks and Payment Disputes

We encourage customers to contact us regarding genuine order or refund concerns so we can investigate them.

Nothing in this policy prevents a customer from exercising lawful rights through a payment provider, bank, card issuer, or competent authority.

We may contest fraudulent or knowingly false disputes using available order, payment, tracking, delivery, and communication records.

50. Fraud Prevention

We may review return or refund requests where there is a reasonable indication of:

• Return fraud;

• Payment fraud;

• Product substitution;

• False damage claims;

• Manipulated evidence;

• Repeated abusive activity; or

• Other unlawful conduct.

Fraud-prevention measures will not be used to deny legitimate mandatory consumer rights.

51. Statutory Rights for Defective or Non-Conforming Products

Mandatory consumer rights concerning defective or non-conforming goods are separate from our voluntary 30-day return policy.

Depending on applicable law and circumstances, consumers may have rights to:

• Repair;

• Replacement;

• Price reduction;

• Contract termination;

• Refund; or

• Other mandatory remedies.

Nothing in this policy excludes or reduces rights that cannot lawfully be excluded.

52. Voluntary Return Policy and Mandatory Rights

Our voluntary 30-day return period provides additional flexibility for qualifying returns.

However:

• Mandatory statutory rights continue to apply independently;

• Voluntary conditions do not override mandatory law;

• Mandatory remedies cannot be excluded; and

• Applicable law prevails where there is a conflict.

53. Customer Communication Responsibilities

We normally communicate about returns and refunds using the email address or telephone number provided with the order.

Customers should:

• Provide valid contact information;

• Monitor their email;

• Check spam and junk folders;

• Respond to reasonable requests for information;

• Retain return receipts;

• Retain tracking information;

• Retain photographs where relevant; and

• Keep relevant product documentation until the matter is resolved.

54. Changes to This Policy

We may update this Return and Refund Policy to reflect changes in:

• Business operations;

• Return procedures;

• Payment systems;

• Shipping services;

• Product offerings;

• Customer-service processes; or

• Legal obligations.

The updated version will be published on podfurniture.shop with a revised “Last Updated” date.

Unless otherwise required by applicable law, revisions will generally apply to purchases made after the updated policy becomes effective.

55. Contact Us

If you have questions about a return, refund, exchange, damaged product, defective product, missing product, incorrect product, cancellation, or other post-purchase issue, please contact us:

Store and business name: podfurniture.shop
Email: info@podfurniture.shop
Telephone: +49 179 2351376
International telephone format: +491792351376
Business address: Obernstraße 9, 33602 Bielefeld, Nordrhein-Westfalen, Germany
Return address: Obernstraße 9, 33602 Bielefeld, Nordrhein-Westfalen, Germany

When contacting us about an existing order, please include the order number and email address used during checkout.

Refund Summary

For clarity, the standard podfurniture.shop return and refund terms are:

Voluntary return period: 30 days after delivery
Return request review: Normally 1–3 business days
Restocking fee: None
Refund method: Original payment method
Approved refund arrival time: Within 7 calendar days after refund approval
Return shipping for confirmed seller error: Paid by podfurniture.shop where applicable
Customer-preference return shipping: Generally paid by the customer, subject to mandatory statutory rights
Return address: Obernstraße 9, 33602 Bielefeld, Nordrhein-Westfalen, Germany
Customer service email: info@podfurniture.shop
Customer service telephone: +49 179 2351376